Help Centre

Eligibility

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• Who is allowed to drive a Car Lite car?
• What do I need to sign up as a Hirer?
• What is the age limit to rent a Car Lite car?
• Can P-plate drivers rent from Car Lite?
• Can I sign up if I have more than 9 demerit points?
• Can foreigners and work pass holders rent from Car Lite?

Verification

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• How do I verify my identity?
• Why is identity verification needed?
• How long does account approval take?

Deposit & payments

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• Is there a deposit to sign up?
• How do I pay for bookings?
• Are there e-wallet top-up fees?
• Is there a mileage charge?
• How much does it cost to rent a Car Lite car?
• Who pays for ERP, parking and traffic fines?
• Is unused e-wallet credit refunded when I close my account?
• How do referral credits work?

Bookings

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• How far in advance can I book?
• Can I book a car at the last minute?
• Can I rent a car for a full day or a week?
• How do I check when a car is available?
• Can I extend my booking?
• What is the cancellation policy?
• Do I get a refund if I return the car early?
• Where are Car Lite cars located?

Collection & return

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• How do I collect and unlock my car?
• Is there a grace period for pickup and return?
• Where do I return the car?
• What if all the designated lots are taken when I return?
• What if I left something in the car?
• How do I report a problem with the car?

Petrol

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• Do I have to pay for petrol?
• How much petrol must I return the car with?
• What if the previous hirer left less than a quarter tank?
• I refuelled but was still charged for low petrol. What should I do?
• What type of petrol do the cars use?
• Can I see the fuel level before I book?

Charges & penalties

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• Are there charges for late return?
• Will I be charged a late fee if the car broke down?
• Will I be charged for scratches or dents?
• How do I dispute a damage charge I didn't cause?
• What happens if someone not registered drives my booking?
• How do I add an additional driver, and what does it cost?
• Can I smoke or bring durians in the car?
• Can I bring pets in the car?
• What if I lock the keys inside the car?
• What if I lose the car keys?
• Charges types

Insurance

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• Is insurance included?
• How much is the insurance excess?
• What are CDW and PAI?
• How much do CDW and PAI cost?
• Who is covered by the insurance?
• What happens if I get a traffic fine?

Driving out of Singapore

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• Can I drive a Car Lite car into Malaysia?

Accidents & breakdowns

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• What should I do if I'm in an accident?
• What should I do if the car breaks down?
• Can I keep driving after a minor accident?
• How do I get help during my booking?

Car & equipment

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• What cars can I rent?
• Are child seats provided?
• Do the cars have GPS?
• Are probation plates provided?
• Can I use the car for private hire (Grab/Gojek)?
• Do Car Lite cars have company branding on them?
• How are the cars cleaned?
• How are the cars maintained?

Account

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• How do I change my name or email?
• How is my deposit refunded when I close my account?
• What if I think I was charged incorrectly?
• How long does Car Lite take to reply?
• Where can I get independent help with a dispute?
• How do I give feedback or suggest a new location?

About Car Lite

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• Who owns Car Lite?
• What is the difference between Car Lite and CL Leasing?
• What is Car Lite?
• What are Car Lite's operating hours?
• How do I contact Car Lite?